Returns Policy

You may return most items within 30 days of delivery for a refund, provided they are unused and in their original packaging with any tags, inserts and fixings included.

There is no federal cooling-off period for online purchases in the United States, so this is a policy we set ourselves rather than one the law imposes. We disclose it before you pay, on the product page, in your bag and again on the checkout form, because a return policy you discover afterwards is not a policy at all.

• —Any item that is unused, unwashed, unmounted and back in its original packaging.
• —Any item that arrives damaged, faulty or not as described — always, at our cost, and not limited to 30 days.
• —Any item we sent in error.
• —A bundle, provided all of its components come back together. Bundles cannot be part-returned.

These exclusions exist for hygiene and safety reasons and do not affect your rights if an item is faulty:

• —Textiles that have been used or washed — throws, blankets, cushion covers, runners, placemats, towels, the apron and the bench cushion, once out of their packaging and used.
• —Opened leather care balm — once the seal is broken it cannot be resold.
• —Mounted wall items — anything drilled, screwed or adhered to a wall, since the fixing holes and adhesive residue make it unsellable. Test-fit before committing.
• —Items damaged by the customer — including damage from exceeding a stated load limit, or from incorrect installation.

Natural variation is not a fault. Grain and tone shift in leather, reactive glaze breaks on stoneware, weave irregularity in seagrass and knots in timber are characteristics we describe on each listing. You can still return those items under the ordinary 30-day window if you simply do not like them — they just are not a warranty claim.

• —Faulty, damaged or wrong item — we pay. We send a prepaid label and, for a broken item, we usually do not ask for it back at all.
• —Changed your mind, standard item — you pay the return postage. The original outbound shipping charge, if you paid one, is not refunded.
• —Changed your mind, oversize item — you pay the return shipping, which on a rug, wall shelf, boot tray or coat rack is typically $18 to $45 USD within the United States and considerably more internationally. Please factor that in before ordering.

1. Tell us

Email support@outwestboutique.shop or call +1 8990892938 within 30 days of delivery, with your order reference, the item and a one-line reason. The reason helps us fix the listing if it was misleading; it never affects whether we accept the return.

2. We reply within 2 business days

You get a return authorisation number and the return address. Do not send anything back before you have that number — unannounced parcels are hard to match to an order and slow your refund down.

3. Pack it as it arrived

Use the original packaging, include everything that came with it, and write the authorisation number on the outside. Use a tracked service — until it reaches us it is still your parcel, and an untracked return that goes missing cannot be refunded.

4. We inspect and refund

We inspect within 3 business days of arrival and issue the refund within a further 3 business days. Your bank typically takes another 3 to 10 business days to show it.

We do not process direct exchanges, because holding stock against an inbound parcel delays both sides. Return the original for a refund and place a new order whenever you are ready. If the reason for the exchange is our error, tell us — we will send the replacement immediately without waiting for the return.

See the Refund Policy for how and when money goes back, and the Shipping Policy for dispatch times and what happens if a parcel is lost.